Lexus Service Department

Announcement Of Operational Changes Due to COVID-19
 We are now offering touch-free contactless service appointments. 
Please book online or call us to book an appointment. 

Come experience our brand new state-of-the-art service facility - the LEXUS Lab. Built to service up to 28 vehicles at any one time, our facility is equipped with the latest LEXUS certified equipment and technology. With the most advanced LEXUS service centre in Canada, and a team of certified and experienced Technicians and Advisors, your LEXUS will be expertly maintained and repaired.

At OpenRoad Lexus Richmond we perform all manufacturer scheduled maintenance, out of warranty repairs, plus offer competitive prices on tires, batteries, parts and car accessories.

Roadside Assistance: 1-800-265-Lexus (3987)

Guest Experience
  • Service in multiple languages
  • Complimentary loaner vehicles (pre-booking required and subject to availability)
  • Lexus Cafe and first-class guest waiting lounge and business centre (located on 2nd floor)
  • Complimentary loaner tablets, internet Wi-Fi, magazines, newspapers, coffee and tea.
  • Car wash with every service visit
  • Online booking and service status updates
  • Seasonal tire storage and Competitive Tire Pricing
  • Full vehicle service history & access to updates & recalls
  • Complimentary Club OpenRoad rewards membership
  • Lexus Reflection Detail Services

Guest Loyalty Program

Club OpenRoad is our unique rewards program that gives you 15% back in points when you service your car with us. Use your points to save an up to $1,500 off your next car purchase from any OpenRoad dealership.

Membership is free. Talk with your Service Advisor to enrol. There is no physical member card and all your points will be shown in your personal online account. 

Anke Minty  | Fixed Operation Manager

Know Your Lexus

Lexus Canada provided a list of owner instructions for you to better know your Lexus, including warranty & coverage, owners manuals, Lexus safety system+, etc. Check the links below for more information